Instant Expert

Overview

Instant Expert is an AI-powered chatbot that businesses can embed on their website. It learns from your documentation, FAQ, and content to answer customer questions accurately while automatically capturing lead information during natural conversation.

Technical Challenges

Creating an AI that truly understands a specific business requires more than just prompting. The challenges included:

• Ingesting and understanding diverse content formats
• Providing accurate, contextual answers
• Capturing lead information naturally without being pushy
• Scaling to handle multiple businesses

Solution

A RAG (Retrieval-Augmented Generation) architecture:

• Vector database for semantic search across business content
• Claude API for intelligent, contextual responses
• Python backend for document processing and embeddings
• Next.js frontend with embeddable widget
• Automatic lead extraction from conversation context

Key Features

• One-click website content import
• PDF and document ingestion
• Natural lead capture during chat
• CRM integrations
• Customizable widget appearance
• Conversation analytics
• Multi-language support