ReceptionIQ

Overview

ReceptionIQ acts as a 24/7 virtual receptionist for businesses. It answers phone calls, responds to customer inquiries using your business knowledge base, and can book appointments directly into your calendar.

Technical Challenges

Real-time voice conversation with AI requires extremely low latency. The system needed to:

• Process speech-to-text in real-time
• Generate contextual AI responses instantly
• Convert responses back to natural speech
• Handle interruptions and conversation flow naturally

Solution

Built on a WebSocket-based architecture for minimal latency:

• Twilio for telephony and voice streaming
• Real-time STT for speech recognition
• GPT-4 for conversational intelligence
• WebSockets for bi-directional streaming
• Calendar integrations for appointment booking

Key Features

• Natural conversational AI that understands context
• Custom knowledge base per business
• Direct calendar integration for booking
• Call recording and transcription
• Analytics dashboard for call insights